We provide technical support and professional services to our customers.
If you are a customer and looking for support, please log-in to your account and then go to the Support menu.
Free Technical Support
Free technical support is available to our customers through the following:
Our customers have exclusive access to technical support. Before contacting Paymate, please try the following suggestions:
Help Menu
All Paymate products come with an extensive amount of context sensitive help articles. Whenever you need help, just click the "help" button in the screen that you see and you will have access to the "how-to" and "what-is" articles right away.
Knowledgebase
Paymate has compiled a list of articles that may help you while using our products. To access this exclusive list of articles, please log-in to your customer account and go to the Support menu.
FAQ
We understand that you need answers quickly and without the hassle. Thus, we compiled a list of frequently asked questions about our products and services. Please log-in to your customer account to access FAQ (located under Support menu).
How-to Videos
Sometimes it helps to see things in action. You can visit our how-to videos section to watch our experts show the great functionality of our products. All you need to do is to log-in to your customer account and click on the How-to videos link under the Support menu.
Ticket System
We have an online ticketing system that you can access from your customer area. You can easily create tickets, upload files and get quick responses from Paymate support team.
Email to Support
You can 
your questions to Paymate support desk.
Online Chat
If you need to ask a quick question, you can always use the Online Chat button in your customer area. You may also leave a message if our support team is not present.
Chargeable Technical Support
Telephone Support
If you still can't solve your problem, you can contact Paymate via phone to get quick support.
We provide telephone support and online support as well to our customers.
This service is chargeable at the prevailing rates.
Current rates are $150 per hour with a minimum of $75 per call .